AEDP is hiring a Small Business Client Services Coordinator
The Alexandria Economic Development Partnership (AEDP) is devoted to helping businesses get started, grow, or relocate in the City of Alexandria. Our job is to connect founders, entrepreneurs, and executives with the resources they need to help their unique businesses thrive. Our team members are experts in the City of Alexandria and its workings, exceptional relationship-builders, and driven by the success of the Alexandria business community. This position directly supports the Alexandria Small Business Development Center (SBDC), hosted through AEDP, a free service providing customized guidance and programs to businesses in the City of Alexandria.
POSITION SUMMARY: The Client Services Coordinator serves as the initial and ongoing point of contact for individuals and organizations seeking small business services including assessment of eligibility, providing an overview of services, intake paperwork, and working with clients to match them to needed services, counselors, and partner agencies. This position works daily with diverse populations and multiple stakeholders as a case manager to connect business owners to appropriate resources.
EXAMPLES OF MAJOR DUTIES AND RESPONSBILITIES:
- Updates and routinely administers the CRM system including data entry and analysis, report preparation, and file maintenance.
- Schedules consultation sessions while working closely with AEDP and SBDC counselors and clients and ensures that sessions are documented.
- Researches and publishes new grant opportunities available to Alexandria small business owners on AEDP and SBDC websites.
- Provides excellent client service with a proactive attitude. Develops collegial relationships with internal staff, the City, partner agencies, AEDP and SBDC counselors, and the staffs of other city economic development organizations.
DIRECTION: General and specific direction to this position is provided by the Small Business Program Manager.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Familiar with programs including WordPress, CRM, SharePoint, and Excel. Or the ability and interest to learn.
- Excellent customer service with quick and accurate responses to clients.
- Flexibility, positivity, and adaptability.
Experience: One to three years and/or volunteer experience in administrative, clerical or customer service-related work required.
Education: Graduation from an accredited college or university with a bachelor’s degree.
Equivalency: An equivalent combination of education and experience may be substituted.
A Plus: Previous background knowledge of the City of Alexandria and Alexandria small businesses. Flexible to achieve goals in changing situations with a positive client-focused attitude and the ability to learn quickly and thrive with limited supervision. Excellent attention to detail and ability to become familiar with governmental programs. Very good interpersonal and communications skills. Fluent and Bilingual in both English and Spanish, to meet the needs of populations served in the City of Alexandria.
Salary: Commensurate with experience and qualifications, with a range between $55,000-$65,000.
Benefits: AEDP offers a competitive benefits package including health, vision, and dental, a 401K retirement plan with an employer match, life insurance, among other benefits.
Position Type: Full-time.
Work Location & Schedule: AEDP’s current operating status requires a minimum of three days in-office work with flexibility of remote work two days per week.
COVID-19 Vaccination Status: All employees and contractors working for AEDP are required to be fully vaccinated against COVID-19, per the CDC guidelines. AEDP reserves the right to request proof of vaccination for all employees and contractors.
If you are interested in this position, please send your resume and an engaging cover letter highlighting your unique skillsets, experience and interest in the position to firstname.lastname@example.org. Applications will be reviewed on a rolling basis and accepted through Friday, March 17, 2023.
AEDP is an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information, or any other protected class, in accordance with applicable law.